Last updated: 29 September 2026
We want you to enrol only when you are sure a program is right for you. That is why we speak with you before you pay and explain the full program. This policy sets out what happens if you need to cancel.
Before your first consultation
If you cancel after paying but before your first consultation, you can ask for a full refund. Any payment gateway charges may be deducted.
After your program has started
Once your first consultation has taken place and your personalised plan has been prepared, the program fee is non-refundable, because the time and work reserved for you have already been committed.
Rescheduling appointments
- Please give at least 24 hours notice on WhatsApp to reschedule a consultation or follow up.
- A session missed without notice may be counted as completed.
- Need a break? You can freeze your program instead of cancelling it. Freeze days, the minimum length and how to request one are set out under Freezing your program in our Terms & Conditions.
If we cancel
If we have to cancel an appointment, we will offer another slot at a time that suits you. If we cannot continue your program, you will receive a refund for the unused portion.
How refunds are paid
Approved refunds are made to the original payment method within 7 to 10 working days.
How to request a cancellation
Message us on WhatsApp or email riddhi.nutritionist@gmail.com with your name and the program you enrolled in.
Contact
The Diet Bliss (Nutritionist Riddhi Patel), 903, Krishna Beacon, opp. Union Bank of India, off SP Ring Road, Near Vaishnodevi Circle, Ahmedabad, Gujarat 382421. Email riddhi.nutritionist@gmail.com, WhatsApp +91 93164 37130.